At SHOPZQ.net, we always have set a standard to enhance the experience of our valued consumers. We guarantee their rights and provide the awareness through offering suggestions through shopzq.com, catalog and social media. Our mentioned policy is the indication of these services and can be applied on all placed orders.
Products that can be Returned
As we always take care of our customers, so we are offering the facility to return the product in the case of defective or not in accord of our consumer’s requirement. If our customers do not feel satisfaction what they received, they have a right to return it easily within the given time limit. But you should keep in mind the couple of things before returning an item:
The purchased items can be returned or exchanged within 30 days.
- The customers will be able to return the whole and complete product.
- The utilized product cannot be returned, that should be unused and in the original condition that you received it.
- You must have the proof or receipt of purchasing that item.
- The product packing should be intact and unblemished.
Products that cannot be Returned
- If the product is according to customers requirement.
- If the product is incomplete or in case of missing even a single thing.
- If the product is damaged even a bit.
- Due to hygienic reasons, the used products are not returnable or exchangeable.
- The products that are displayed on sale cannot be returned or exchanged.
Procedure To Return and Exchange the Products
To return and exchange the purchased products you have to email at firstname.lastname@example.org or our given contact us on our phone numbers.
Our customer care team will respond you within 24-48 hours on our working days. Then you can send the product on our given address. Please keep in mind that the courier charges to return, refund and exchange the item will be borne by the customers. Please note that we do not allow refunding such products that are not purchased through shopzq.net.
After receiving your item, we will check it and inform you that we have received your sending product and notify you about the approval of return or exchange the product after inspecting the product. We will refund you the amount within 6 working days after discussing with you the method of transferring the amount.